Refund Policy


Our policy is 30 days. If 30 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

There are certain situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.


Refunds (if applicable)


Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.


Late or Missing Refunds (if applicable)


If you have not yet received your refund, please check your bank account again first.
Contact your credit card issuer, as there may be a delay before your refund is officially posted.

Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at contact@kooneva.com


Sale items (if any)


Only regular priced items can be refunded. Unfortunately, sale items are not refundable.


Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, please send us an e-mail to contact@kooneva.com and we'll explain how to make the return trip.


Gifts


If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal in value to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you. If the item was not identified as a gift at the time of purchase, or if the gift-giver preferred to receive the item first and give it to you later, we will send a refund to the gift-giver and they will know that you have returned the item.


Shipping Expédition


To return a product, you must send it by post to the address that we will give you by mail.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than €75, you should consider using a delivery service that allows you to track the shipment or take out delivery insurance. We do not guarantee that we will receive the item you return.