POURQUOI COMMANDER CHEZ KOONEVA ?
Kooneva, is not just an ordinary online store. It's a family, a tribe that is entirely dedicated to giving you a PERFECT shopping experience!
It's also a 100% American company created by people who are passionate about innovation. On a daily basis, we find and design product offers that will simplify your everyday life, make your life prettier and you happier!
At Kooneva, our policy is quite simple: 100% satisfied customers! In order to satisfy you on a daily basis and always to the best of our ability, we have set up strong, precise and transparent commitments
ENGAGEMENT 1 : UNE QUALITÉ SANS PRÉCÉDENT
At Kooneva, quality is the number one criterion. On a daily basis, our experts design and research offers and products. All our products are tested and meet the requirements of our most demanding customers.
ENGAGEMENT 2 : DES COMMANDES TRAITÉES EN 48 HEURES
We know how important speed of delivery and order processing is to our customers*. That's why we are committed to processing all of your orders within 48 hours so that they reach you as quickly as possible. As soon as your order is shipped, you will receive a tracking number that will allow you to follow it from end to end!
ENGAGEMENT 3 : UNE POLITIQUE 100% SATISFAIT OU REMBOURSÉ
Because you have the right to change your mind*, and your satisfaction remains our priority at all times. You have 14 days to change your mind and get a full refund of your order. Simply send us an email and we will immediately start the refund process.
ENGAGEMENT 4 : UN CONTACT PERMANENT
In order for you to get answers to your questions at any time, we have set up a complete FAQ, an email address, a contact form and a phone number. This way, you can contact us easily and at any time. A team will answer you within 24 working hours!
ENGAGEMENT 5 : UNE COMMUNICATION CLAIRE ET TRANSPARENTE
We know that shopping on the Internet can be complicated, so no secrets from us! You can consult all of our pages, terms and conditions, and policies at any time. Our goal is to be as transparent as possible and not to hide anything from you. You can buy with confidence.
ENGAGEMENT 6 : PAIEMENTS SÉCURISÉS, DONNÉES PROTÉGÉES
We work with the most reliable payment providers on the market: Stripe and Paypal. We guarantee that your payments are 100% secured by the SSL protocol, as you can check with the small padlock located in the address bar of your browser. At kooneva, we protect your payments and your data!